FREQUENTLY ASKED QUESTIONS

Find answers to the most frequently asked questions

 

CHECK-IN & CHECK-OUT

At what time is the Check-in?

With regards to the recovery of keys at the agency, guests must present themselves upon arrival at the reception and will then be directed to the rented property.

• • • Rentals start from 5 pm
    • Later arrivals, after 7:30 pm, must be notified to the agency before 12 pm to arrange a late arrival.

    At what time is the Check-out?

    The day of departure, the lodging must imperatively be released before 10 am, with the delivery of the keys.

    Any delayed departure will be charged at the current night rate depending on the property rented.

    The final payment of the final invoice must be paid, at the latest, the day before the departure of the tenant (i.e. on Friday for Saturday rentals and on Saturday for Sunday rentals), during reception opening hours.

    Any returned key, remote control or garage beep will be charged at the purchase price.

HOW TO PICK UP THE KEYS

We invite you to download the new mobile application : GSI holidays rental on Google Play and App Store. It’s free and very convenient for you to have access to all the information regarding your stay. Check In, Check Out, … all you need to success your stay is IN. Happy discovering!

BOOKINGS

How to book?

You have two options: online booking on www.gsi.immo or booking with the assistance of a GSI travel agent.

To book online on gsi.immo you must begin with a search of property and availability. The search engine located in the menu allows you to indicate your dates, resorts, number of occupants.

Once the property is found, you have the possibility to book it online by clicking on the booking button on the property’s dedicated Web page. Online payment is highly secured.

To make a reservation directly with a rental agent, you can contact us by phone +33 (0)4 79 22 86 86, by email info@gsi.immo or by using the contact form of the Web site www.gsi.immo. An agent will then take into account your search criteria and will send you a selection of properties that can match your expectations.

How can I cancel my booking?

Any cancellation must be notified by registered mail. Any stay shortened or interrupted by the tenant will not give right to any refund. The amount of the rental and the additional benefits included or not will remain acquired to the lessors.

For any cancellation for which the reason is justified, and in case GSI is able to re-book the property after the cancellation, the amount paid may be returned to the tenant unable to honor its contract.

However, when booking online on gsi.immo, we systematically offer as an option the subscription to the cancellation insurance policy. This insurance applies to both the cancellation and interruption of a stay. The cost of the insurance is 2,20% of the public rental price (TTC). For detailed information, please contact our ski holiday experts.

Can GSI cancel my reservation ?

If the call center finds itself obliged to cancel a reservation due to acts of third parties or external circumstances, the agency shall, if possible, find accommodation of the same category, or of a higher category, without additional invoicing, otherwise it shall reimburse immediately the entire amount paid.

INSURANCE

How do insurances work?

A cancellation insurance can be contracted for the length of the stay, it will be subject to a supplement, the conditions will be transmitted to the tenant on request.

All personal belongings of the tenant are the responsibility of the tenant.

With respect to the leased property, the lessee is liable for any damage it may cause. The lessee will therefore be required to have an insurance against the risks of theft, fire, ice breakage and water damage, and more generally for all its rental risks as well as for the given furniture and equipment, as well as for the neighbours’ appeals, and to be able to show proof of subscription to an insurance contract at the first request of the owner or his agent. Consequently, the latter decline any responsibility for the recourse that their insurance company could exercise against in the event of a claim.